Thursday, April 23, 2009

100 Reservation completed.

Last month Titan Limousine completed 100 reservations and is proud to say it delivered a 98% on-time service. The 2% that we fell short on was not more then 7 minutes after the due time and it did not harm the customer. Matter of fact the customers were extremely appreciative we communicated with them ahead of time on the status of their vehicle.

Since we are in the transportation business and 100% of our business is on the road of Washington DC it is obvious a delay will happen at some point. At Titan Limousine we believe it is important not to shy away from such situations and "hope" the customer may not notice or may not care. Our policy is simple - communicate with the client to understand their take on the situation.

Human nature. If you are up front with humans. More likely then not they will be with you.